FAQs

What designers and brands will I find shopping at The W Room?
The W Room offers a collection of desirable and unique women's fashion with a boho, Californian vibe: designer childrenswear and contemporary homewares. Find the perfect additions to your wardrobe or flourishes for your living space with our curated items and international labels you won't find anywhere else in New Zealand.

How do I know which size is right when I shop online?
Note that sizing depends largely on garment fit and whether an item is designed for oversized or fitted wear. If you need help selecting the correct size, contact our friendly Benson Road staff on the phone or via email and they’ll be happy to assist you.

Can I return an item if I don’t like it or change my mind?
We adhere to a NO RETURNS policy on SALE items, however we are more than happy to offer a full refund or store credit for returns on full-priced items. If for some reason you're not 100% happy with your purchase, check out our returns policy and then contact the Benson Road staff on the phone or via email within seven days of receiving your order to arrange the return of your purchase and a full refund. Please note: all returns are at your own expense except for Jonathan Adler.